The Phoenix Company The Phoenix Company blog updates en-US hourly 1 COVID-19 Phase II Reopening Thu, 28 May 2020 00:00:00 +0000 We are now in Phase II of re-opening North Carolina by Governor Roy Cooper. For the safety of our staff, our doors will remain locked for the immediate future. We are available by appointment or by:

If you need to meet with an agent, please call and we will schedule an appointment for you during regular business hours.

The Phoenix Company also requests the wearing of masks when you come in, and we will continue to maintain social distancing standards.  

Our office will not be accepting in person meetings with advertisers, vendors, company representatives or marketing representatives until at least July 1, 2020.

Because of the significant number of COVID-19 cases, we will not be accepting any cash payments from clients until at least July 1, 2020.  

Please call our office with questions, concerns or the servicing of your policies.

Our hours of operation are Monday – Friday, 8:30am – 5:00pm.

For emergency claims after business hours, please call our 24-hour claims phone: 336-745-6191.

We value your business and want to protect you, our employees and all families during this time.

The Phoenix Company

The Phoenix Company responds to COVID-19 Tue, 24 Mar 2020 00:00:00 +0000 We want to assure you that we take the well-being of our community, customers, and associates very seriously. Like you, we're closely monitoring the quickly developing effects of the Coronavirus (COVID-19) pandemic. It is an ever-changing situation and as news develops here at our firm, we will try to notify you.

In these difficult times, it takes a village to help get all of us through the dark times. We have to count on all of us every day. Our agency depends on our carrier partners to be there for our agency and for our clients in our time of need. We want all of you to know that you can depend on The Phoenix Company.

We have our 24/7 Emergency Claims Service available by calling 336-745-6191. Our office is open from 8:30-5:00 Monday through Friday with agents ready to assist you. For the safety and health of our employees and clients, we are asking that any business transactions that can be done via email or by phone be the preferred method at this time. You can always visit as well.

We are all in this together. We will continue to monitor the COVID-19 situation and will follow guidance from public health officials and government agencies so we can continue to support our customers and communities as needed.

For more information about COVD-19 and what you can do to keep healthy and safe, visit the Centers for Disease Control at or your local health department's website.

2019 Toys for Tots Campaign Thu, 12 Dec 2019 00:00:00 +0000 Today, we were thrilled to present 186 toys along with $1,150 to Toys for Tots! Thank you to everyone who dropped off toys to make so many children happy this Christmas! We appreciate all of you and we wish everyone a very Merry Christmas!

50 Years Representing Auto Owners Thu, 19 Sep 2019 00:00:00 +0000 As an independent insurance agency, we represent many insurance companies.

The Phoenix Company is proud to have been a partner with Auto Owners Insurance Company for 50 years!

Here we are receiving our 50-Year plaque with our Auto Owners Marketing Representative, Shea Johnson. Thank you Auto Owners, it's been a great 50 years and we look forward to another 50!

Correll CEO Jon Jensen Installed as Chairman of Big "I" Mon, 16 Sep 2019 00:00:00 +0000 Correll Insurance Group CEO Jon Jensen was installed as the new chairman of the Independent Insurance Agents & Brokers of America (Big "I") on Saturday, September 14. Jensen was installed and assumed his duties as chairman at the organization's fall leadership conference in Savannah, GA.

A longtime member of the Big “I” and proponent of the independent agency system, Jensen is a former recipient of the Independent Insurance Agents of South Carolina Young Agent and Agent of the Year awards. Jensen previously chaired the national association’s Government Affairs Committee and InsurPac Committee.  And earlier this year, Jensen was sworn in as chairman of the World Federation of Insurance Intermediaries in Rome, the first time a Big “I” representative has been selected for that role.

In an interview with Independent Agent magazine, Jensen said "continuing (the organization's) work in areas like membership, diversity and market share is the biggest goal I could try to accomplish, because those are not initiatives you can ever forget about or claim to be done.

Driving workforce and development is another priority. If we lose focus there, we’ll have greater problems than we thought."

[Photo Credit: Bryan Stovall Photography]

2019 Torch Awards for Ethics Wed, 11 Sep 2019 00:00:00 +0000 As a past winner of the Better Business Bureau (BBB) Torch Award for Ethics, The Phoenix Company, attended the award banquet last evening at the Millennium Center in downtown Winston Salem.

What a great event and congratulations to all winners, past and present!

What to Do After a Hurricane Wed, 29 May 2019 00:00:00 +0000 After a storm hits, it’s important that you keep your safety in mind before you begin assessing property. Do not return to your home or business until it is confirmed by authorities that it is safe for you to do so. Do not go outside until you’ve heard the “all clear” that the storm has fully passed.

Once you know you are safe, you can begin to assess any potential damage to your home and property. Follow these tips after the storm is over:

  • Avoid downed power lines. Never touch anything in contact with power lines, including vehicles, as well as water or water puddles that may be near the downed power lines.
  • Be wary of any gas lines that may have been damaged or broken during the storm. If a gas leak is suspected, stay out of the property until the utility company deems it safe.
  • Be cautious of hazards that are a product of the storm, such as water due to flooding, sharp or broken objects, insects, snakes, damaged tree limbs, or other structures that may have been damaged by high winds or water.
  • Separate and inventory any damaged personal property. Create a list of any damaged contents, including a description of the item, name of the manufacturer, brand name, age, as well as the place and date of purchase, if known. Include photographs, videotapes or personal property inventories you may already have available.
  • If you find broken windows or doors, protect your property from further damage by boarding them up. This should deter vandalism and prevent additional weather damage. Arrange for reasonable temporary repairs if possible.
  • Keep accurate records of your expenses and save bills and receipts from your temporary repairs. (Avoid making permanent repairs until your Claim Professional has reviewed the damage.) Keep accurate records of any other expenses incurred.
  • If you think your home might be unsafe due to storm damage, contact your insurance company to discuss finding temporary accommodations.

Call your Correll Agent

Correll Insurance is here to support you after a hurricane or severe weather event. Contact your local agency as soon as the storm has passed. We will walk you through the process of filing claims, inspecting damage, and beginning repairs. Do not start making major decisions about your property without first speaking to your Correll agent.

If you’re not sure how to reach your local agent, or your agency is part of the damage, check their website or Facebook page for updates. An agent should be available to you to offer advice on the next steps.

Preparing for Evacuation Mon, 13 May 2019 00:00:00 +0000 Evacuations are becoming more common along the coasts of North Carolina and South Carolina during hurricanes. Odds are that if you live on the coast, or own a property on the coast, you’ll need to evacuate someday soon. So take steps now to prepare for an evacuation – ensuring you, your family, and your property will be as safe as possible while you’re away.

What to do before Evacuating

  • Prepare a survival kit that includes items such as water (one gallon per person, per day) and non-perishable food for everyone, including your pets; medications; a portable radio; flashlights; batteries; and battery chargers for your cell phones and other portable electronic devices, which can be powered by your car. Plan for an extended period without power. This site has a useful checklist of supplies and other items you’ll want to pack:
  • Plan your evacuation route and leave as soon as possible. You don’t have to wait for the official evacuation order to be issued. Fuel up your car before you leave.
  • Communicate about your evacuation plan to others so that family or friends know where you are heading and how to reach you.
  • Secure all outdoor objects or move them inside. Take down glass picture frames and anything that may fall. Wrap them and place them in a washer or dryer for safety. Secure all valuables and consider taking them with you. Make sure to take medications, copies of your insurance policies and other important legal documents with you. Secure other important documents in a safe deposit box.
  • Close your home’s storm shutters and board up windows and glass doors as appropriate.
  • If possible, bring in gas or charcoal grills, but do not use them indoors. Also, do not store propane tanks inside the house or garage. Chain propane tanks in an upright position to a secure object away from your home.
  • Secure your boat or move it to a safer place.
  • Fill your emergency generator fuel tank, if you have one, and have spare fuel on hand. Store generator fuel in an approved container in a garage or shed, away from open flames, heat sources and appliances such as natural gas appliances.

Do not return to your home until authorities have explicitly said it is safe to do so. Once you are able to return safely, follow our tips for what to do after the storm.

How to Handle Weather Emergencies Wed, 03 Apr 2019 00:00:00 +0000 The Atlantic Hurricane Season begins June 1 and ends November 30, but severe storms and weather events can happen any time of year. It’s important to have a severe weather plan in place, as well as the insurance you need to protect your home, vehicle and business.

Our local insurance agencies all have emergency plans designed to serve you even if we are relocated. Your Correll agent will be able to handle your calls and questions at any time. Check your local agency’s website or Facebook page for regular updates.

Be Prepared to Be Safe.

Follow these steps to ensure you and your family are prepared and safe before and during a severe weather event.

Plan Ahead

There is no substitute for knowing what you are going to do if you suddenly have to leave your home or if an evacuation is ordered. Consider the following:

  • Make arrangements to stay with friends or family, or book a hotel room as early as possible. Make sure your hotel room is a cancellable reservation.
  • Have a packing list of what you want to take with you (see below for tips).
  • If you have pets, make arrangements early. Many hotels will not allow them.
  • Place critical papers such as wills, deeds, trusts, etc. in a safe deposit box. Bring phone numbers in case you are separated from your phone.
  • Plan what you want to do to protect your home and valuables. Allow enough time to properly secure everything.

What to Do When You Have to Leave

What to Take

Most experts say to plan for a minimum of three days away. This will vary based on the severity of the storm and the amount of damage to your area. Take clothes, medicine, phones and chargers, and a list of key contacts and their phone numbers. This site has a useful checklist of supplies and other items you’ll want to pack:

When to Return

The safe time to return will be determined by local and state government officials. Do not return until they notify you. Our agencies will have personnel in the area early trying to assess any damage to our clients.

Be Safe

We realize these are trying times. Make sure to use reasonable care in returning. Keep in mind the danger of downed power lines that may still be active. Also, trees that have fallen or are leaning can shift. If a tree is on your home, keep a safe distance from the damaged area as debris may continue to fall. Make sure drinking water has been determined safe by the local officials.

What to Do During a Hurricane

Always evacuate if you are directed to do so or if you feel it might be unsafe to remain in your home. If you choose to remain in your home, follow these tips to help you and your family stay safe during the storm:

  • Use a portable radio to listen for important storm updates and instructions.
  • Stay inside and keep away from all windows, skylights and glass doors. Go to a safe area, such as an interior room, closet or downstairs bathroom.
  • Never go outside the protection of your home or shelter before there is confirmation that the storm has passed the area. The eye of the storm could create a temporary and deceptive lull, with high winds still approaching.
  • If power is lost, keep the refrigerator closed to keep cold air trapped and delay spoilage of perishable food.
  • If you use a portable generator follow all the manufacturer’s instructions. Generators should be properly grounded to prevent electrical shock and should never be operated indoors, in garages, basements or outdoors near any windows, doors or vents. Because generators produce carbon monoxide (CO), make sure you have a working CO detector in your home.

If you aren't sure you have the insurance you need to protect your home and/or business through a severe weather event, please give us a call. We'd love to talk to you and find an insurance solution to fit your needs.